- Full time role based in Avondale, Auckland
- Become the local face of a global, stable company
- Great support to develop your career
WHY BUNZL?
As one of the world’s largest providers of distribution and outsourcing services across the Food, Hospitality and Healthcare sectors, the opportunities we provide our global team of some 19,000 talented people is endless. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities.
YOUR ROLE
As the Customer Service manager, you will coordinate the efforts of the team to provide our customers and suppliers with a high level of service within the agreed SLA’s. You’ll be required to monitor, motivate, and improve the team skills and effectiveness in the delivery of target quality service to our customers, and achievement of the team’s objectives for sales, margin, order size and contribution to general branch profitability.
Your role is vital in ensuring we are delivering an efficient, accurate and timely service through face-to-face, phone and email interactions. You’ll also ensure communication flows within the Customer Service team and other areas of the business.
Other tasks would include:
- Entering and processing orders
- Responding to customer enquiries
- Actioning inbound calls regarding a variety of our products and services.
We believe in bringing out the best in people. To do that, we offer a competitive salary with annual salary reviews and full on-the-job training. We are passionate about people who are passionate about our business.
ABOUT YOU
You’ll have that same entrepreneurial spirit that we live and breathe here at Bunzl. You’ll be energetic and self-motivated with great attention to detail and a can-do approach to challenges and tasks. Reliable and enthusiastic, your excellent people skills enable you to negotiate win-win outcomes within timeframes and expectations.
Having worked in a customer service role, you will already have strong customer and time management skills that have been developed within an office-based environment. Excellent verbal and written communication skills, strong admin capability and computer literacy, high attention to detail, and high-level multi-tasking are also on your check list.
The other essentials we are looking for are:
- A minimum of High School Diploma
- Previous experience in a call centre is desirable
- Ability to lead and motivate a team
- Analytical and organised approach
BENEFITS
Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.
WE BELIEVE
With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.
WE WELCOME ALL
At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
APPLY
At Bunzl, we believe that when you join our team, your potential is endless. Because at Bunzl… We believe in you! If you like the sound of this, then we definitely want you on our team.
We are a Circle Back Platinum Employer – we commit to respond to every applicant.
No Agencies Please.
